Last Updated: 25 Dec 2025

Aroidsell ("we", "us", or "our"), based in Surabaya, Indonesia, operates the website Aroidsell.com.

We are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you purchase our plants or visit our site.

1. Information We Collect

To fulfill your order and comply with international agricultural laws, we collect the following types of information:

• Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Customs & Legal Information:

  • For USA buyers: Your USDA Import Permit number (if applicable).

  • For Canadian buyers: Your CFIA Import Permit details.

  • For EU buyers: EORI number or Tax ID (if required for customs).

• Device Information: Information about how you browse our site (IP address, time zone, cookies).

2. How We Use Your Information

We use your personal information solely for the following purposes:

• Processing Orders: To fulfill your order, process payments, and arrange shipping.

• Legal Compliance (Crucial): To apply for the mandatory Phytosanitary Certificate from the Indonesian Agricultural Quarantine Agency (Badan Karantina Pertanian). We must provide your name and address to the Indonesian government to obtain this legal export document.

• Communication: To provide you with order updates, tracking numbers, and shipping photos.

• Screening: To identify potential risks or fraud.

3. Sharing Your Information

We share your Personal Information with third parties only when necessary to complete your order:

• Logistics Partners: We share your address and phone number with shipping couriers (e.g., DHL Express, FedEx, EMS) to deliver your plants.

• Government Authorities: We are legally required to share your name and address with the Indonesian Ministry of Agriculture to issue your Phytosanitary Certificate.

• Platform Host: We use [Shopify / Etsy / WooCommerce] to power our online store.

We do NOT sell your personal data to anyone.

4. International Data Transfers

Please note that we are located in Indonesia. If you access our site from Europe, the USA, or Canada, your information will be transferred, stored, and processed in Indonesia. By placing an order, you acknowledge and consent to this transfer.

5. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA) or California, you have the right to:

• Access the personal information we hold about you.

• Ask that your personal information be corrected, updated, or deleted ("Right to be Forgotten").

• Withdraw consent for marketing emails.

To exercise these rights, please contact us at admin@aroidsell.com.

6. Data Retention

We retain your Order Information for our records to comply with tax laws and potential customs audits (typically 5–7 years), unless you request that we delete this information.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

• Email: admin@aroidsell.com

• Address: [Your Business Address in Indonesia]

• WhatsApp: [Your Business WhatsApp Number]